Jobs at Hamster Garage

Senior Account Manager, Affiliate Marketing

Company: Hamster Garage

Last Updated: February 18, 2023

HG Overview

Hamster Garage is a partnership management agency based in Chicago. We manage the partnership and affiliate channels for large brands. This includes affiliate marketing, but also brand partnerships, podcasts, influencer marketing and other non-traditional affiliate channels. We work with leading brands like Airbnb, Canva, Turo, etc., and are growing quickly. HG is an early-stage (est. 2019), lean, and growth minded agency  working with innovative brands to meet their acquisition needs. We’re growing and looking to add team members to grow with the agency, and want you to help us leave our mark on the industry!

Role Overview

We are looking to hire a Senior Account Manager, Affiliate Marketing to join the HG team.  The Senior Account Manager role will be part of the management team and will lead, develop and grow new clients. The Senior Account Manager will also partner closely with leadership on business development. This is an exciting and critical role in building and scaling user acquisition with a top tier agency in an early growth stage. The Senior Account Manager will have exposure to many different aspects of Partnership Marketing and also the overall company strategy in a fast-paced, collaborative team environment while also reporting directly to the Senior Director of Affiliates or one of the founders. 

This role is based in our Chicago office and is currently 75% remote, with occasional onsites being at our River North Chicago office. However, we’re open to candidates outside of Chicago working on a remote basis. This role will assist to drive meaningful growth through traditional and unique opportunities for both established global brands and upstarts. 

Qualities of the candidate will include:

• Experience working with Fortune 500 or VC funded brands in their previous positions is strongly preferred
• Self-starter who is willing to teach younger staff while also learning about HG’s approach to partner marketing
• Passionate about client management and able to multitask between clients without sacrificing quality
• Very detail oriented and tactical to execute client initiatives
• Is able to find creative solutions to client needs 
• Works well in a team environment, is team and culture focused and be able to help foster a collaborative and fun working environment 
• Exceptional project management
• Excellent written and verbal skills. There will be a great deal of coordination through email and calls, so it is imperative to represent HG in the most professional and competent manner possible
• Strong analytical skills and comprehension skills. We work with a lot of data and need to be able to extrapolate and summarize data to optimize and make decisions to present to our clients, so a strong understanding of Microsoft Excel is needed
• KPI driven and results-oriented
• Experience with Microsoft PowerPoint is a plus. There will be many instances that require presenting our work to clients, which will require creating decks as client deliverables
• Displays accountability, always meeting deadlines and keeping commitments
• Ability to work independently
• Resourcefulness is vital to this position. There will be many scenarios that require the Senior Account Manager to be able to research solutions independently for discussion purposes with the client and HG team
• Experience with third-party affiliate tracking platforms like Impact Radius, ShareASale, Partnerize, PartnerStack, etc. 
• Operational and process focused. As a young agency, we’re looking for someone who can help us build out processes that scale across multiple accounts

Responsibilities include:

• Delivering results for the client by bringing creative and well thought out ideas, effectively managing the team’s deliverable on key client objectives, and monitoring the performance of those objectives
• Assist with business development efforts and go-to-market to help HG grow and sell work
• Understand the client’s goals and objectives
• Formulate and/or assist in the execution of strategies that will help achieve the client’s goals, and be able to articulate and engage with the client the specifics of the strategy
• Be able to set clear expectations with a client
• Lead strategic partner recruitment
• Manage a team of Account Managers and Associates
• Effectively communicate performance and strategic direction for the program to the client and HG team members
• Ensure executional excellence across the team
• Be prepared to present, justify and defend all recommendations to the client
• Provide recommendations for scale and/or efficiency within campaigns
• Develop, grow and maintain strong strategic relationships with high value partners  in the client’s program
• Formulate and test new tactics, which can involve testing performance outside of traditional affiliates
• Teach, mentor, and direct younger staff members across the account to execute tasks

Minimum Qualifications:

• Minimum of 5 years of affiliate experience
• Direct affiliate marketing experience required
• Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.) required
• Bachelor’s degree 
• Ability to travel up to 10%
• Intermediate Excel capabilities and comfortable with formatting, formulas, customizing reports using vlookups and sumif

Why Hamster Garage?

HG brings an in-house marketing incubation team approach to Partnership Marketing. We exist because our founder worked internally for one of the largest tech hospitality brands in the world and worked with the top agencies in the space, but couldn’t find the talent necessary to meet the highest standards. Our mission is to provide top quality service and quality to our clients through top tier talent and strategy.

Next steps

If you are interested, please send an email to hiring@hamstergarage.com with the title “HG Senior Account Manager” and also please let us know your available start date.